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I greatly appreciate for Mark’s availability. Mark was always available either by cell phone or email, no matter what time of the day it was including weekends. I would immediately get my questions answered and have any difficulties addressed and resolved. I had a cashier’s check inadvertently shredded by the title company during the closing process, but Mark immediately took an effort and time to get this resolved by addressing it to their leadership. The whole refinancing process went smoothly. He’s also friendly, very knowledgable and always strives for best customer service. I felt lucky to have him as my loan officer. Rudy Tedja

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